Consultation
We advise everyone the way we would want to be advised ourselves: fairly, transparently, and in a friendly manner. We don’t push expensive glasses on anyone – we focus on meeting our customers’ needs. Our goal is not maximum profit, but maximum customer satisfaction.
Why do we do it this way? Because it ensures that our customers are satisfied and come back to us. That’s what has made us successful. Every second person who wears glasses in Germany buys them at Fielmann.
Optimal Consultation
Our customers’ needs take center stage. We provide advice that is fair, friendly, and professional.
© Fielmann until January 31, 2027
„You are the customer“
We listen. Customer satisfaction is our goal. We advise everyone the way we would advise our best friends and family.
© Fielmann until January 31, 2027
The glasses are ready
Once the new glasses arrive, we adjust them to fit the face perfectly. This ensures optimal vision.
© Fielmann until January 31, 2027
Perfect service
We take care of every pair of glasses, clean them, adjust them free of charge, and ensure a perfect fit.
© Fielmann until January 31, 2027
Free Service
Loose screw? Bent temple? No problem. We’ll take care of it. Minor repairs are always free of charge.
© Fielmann until January 31, 2027
Book appointments
Our online booking system helps to avoid waiting times. Of course, we are also happy to welcome customers without an appointment.
© Fielmann until January 31, 2027
Free eye exam
Vision is tested using state-of-the-art technology. The examination is carried out by highly trained experts in vision care.
© Fielmann until January 31, 2027
Vision Testing
An eye exam at Fielmann is free of charge and takes only a short time. Eyes should ideally be checked once a year.
© Fielmann until January 31, 2027
Customer during eye exam
Vision changes over time. An eye exam provides clarity – and is, of course, free of charge.
© Fielmann until January 31, 2027
Cleaning glasses
Glasses should always be cleaned with a microfiber cloth. A sweater or T-shirt is not suitable for cleaning lenses.
© Fielmann until January 31, 2027
Largest selection
On-trend designers, sought-after brands, and affordable prices for everyone: the right glasses for every face.
© Fielmann until January 31, 2027
Glasses with a guarantee
Guaranteed: no one offers glasses at a lower price. Satisfaction is guaranteed. Every complaint is honored.
© Fielmann until January 31, 2027
Frame consultation
Our opticians help customers choose frames that suit their individual needs and preferences.
© Fielmann until January 31, 2027