Three-Year Warranty

We offer three years warranty on all glasses. All frames have been successfully tested to EN ISO 12870 standards, are rust-proof, non-fade and do not release nickel – as required by the German Commodities Ordinance.

Fashionable Eyewear at No Cost (Nulltarif)

Fielmann replaced eight unattractive health insurance frames with 90 fashionable and high-quality metal and plastic frames in 640 varieties for free – thus democratising fashionable eyewear.

Satisfaction
Guarantee

If our customers are not satisfied with their choice of new glasses, Fielmann will exchange the pair or reimburse the full purchase price.

Best Price Guarantee

If our customers see a product being sold for less elsewhere within 6 weeks of buying it from us, they can return it and we will fully reimburse them.

Zero-Cost
Insurance

While the statutory health insurance funds have almost completely stopped paying for glasses since 2004, Fielmann, together with the Hanse Merkur continues to offer the Zero-Cost Insurance (Nulltarifversicherung). Millions of Fielmann customers choose this option.

Contact Lens Service

With the contact lens service, Fielmann customers can take their contact lenses home after the fitting, have them delivered to their home for free or conveniently order them online – using our app or via kontaktlinsen.fielmann.de.

Statute

Publications of Fielmann AG

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